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What Governs Your Account on air68

Before you open an account or connect your DANA, OVO, or GoPay wallet, take a moment to understand how our terms work and what your rights are. Access to air68 depends on local law and the region from which you're connecting, so eligibility varies.

Account TermsPrivacy & DataDANA / OVO / GoPay PolicyEligibility by RegionContact & Requests
air68 What Governs Your Account on air68
DATA & SECURITY

How We Handle Your Account Data

Knowing what we collect, why we keep it, and how you can request changes is your right as an account holder. Here is how we approach each area — practically, not just in policy language.

Data We Collect We collect your registration details, linked wallet identifiers for DANA, OVO or GoPay, and session logs. We use this to verify your identity and process transactions accurately.
Cookies and Session Tracking Cookies keep your session active and remember your account preferences on mobile and desktop. You can manage cookie settings through your browser, though some account features require them.
Account Security Every login is verified via OTP sent to your registered number. We use SSL encryption across all account pages. Never share your OTP or PIN with anyone claiming to represent support.
Retention and Deletion Account and transaction records are retained for the period required under our policy. To request data access or deletion, contact us through the email channel in your account settings.
CONTACT CHANNELS

Reach Us About a Policy Question

If a term is unclear or you need to make a formal request — such as a data access query or account review — our support team handles policy matters through the channels below. Have your registered account ID ready before reaching out so we can locate your record without delays.

Live Chat Open the chat widget from your account dashboard for policy and account questions. Keep your registered wallet name on hand for identity confirmation.
Email Support Send formal data or policy requests to our support email listed in your account settings. Responses cover data access, retention queries and account reviews.
Help Centre The Help Centre inside your account area carries policy summaries, wallet-linking steps and answers to common terms questions about DANA, OVO and GoPay.

Answers to Common Legal Questions

These are the questions we hear most often about account terms, data rights and policy scope. If something here does not cover your situation, reach our support team directly through the Help Centre.

Access depends on local law and the region you are connecting from. We do not make legal-certainty claims. Check current local regulations to confirm whether access is permitted where you are.

No. Our policy requires the wallet to belong to the same verified person as the account. Using a third-party wallet will result in a transaction hold and a mandatory identity review.

Submit a data access request via the support email listed in your account settings. Include your account ID and registered wallet name so we can locate your record quickly.

We retain transaction and identity records for the period our policy requires. You can request deletion of non-mandatory data through the email channel after your account is closed.

We post updates to our terms on this page. Continuing to use your account after a posted change counts as acceptance. We encourage you to check this page periodically.

Contact us immediately through the live chat or support email in your account dashboard. Provide your account ID and describe the concern so our team can investigate and respond in writing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.